Only authorized Buyers are allowed to see the detailed information about the Providers of Community.Travel, request them a direct connection, send inquiries and perform booking of their travel services.
To become a BUYER of the Adalte Travel HUB, you are invited to accept the following terms and conditions, from now on referred to as “BUYER Agreement”.
RECIPIENTS: TOUR OPERATORS, CONSOLIDATORS, BED BANKS, WHOLESALE OPERATORS, DESTINATION MANAGEMENT COMPANIES
PREMISSES
- Adalte srl (from now on referred to as "Adalte") develops and maintain the Adalte Travel Platform content management system, a reservation and booking online system, which allows any Travel Organization to populate a dedicated database and distribute its travel services through the web and via API (from now on referred as "CMS").
- Any Travel Organization using the CMS (from now on referred to as "PROVIDER". For your reference "PROVIDER Agreement") or connected to the CMS by API (hereinafter referred as "API PROVIDER"), is a Partner of Adalte and can optionally decide to sell Tour packages and other Travel services (hereinafter also referred to as "PRODUCTS") through the distribution HUB created and maintained by Adalte (from now on also referred to as "Travel HUB").
- PRODUCTS are purchased, following the processes described in this Agreement, by worldwide B2B (Business to Business) resellers, which includes Tour Operators, Travel Networks, Destination Management Companies and Global Wholesalers, Aggregators and Consolidators, to B2C (Business to Consumers) resellers, which includes OTA (Online Travel Agencies) without geographical limits (hereinafter referred as " BUYERS").
- Adalte owns www.adalte.com, myadalte.com, community.travel and other portals developed to promote PROVIDERS, facilitate the digital distribution of PRODUCTS to BUYERS and allow a direct interaction between vendor and customer (hereinafter referred as "MARKETPLACES"). Some MARKETPLACES are operated in partnership with Technology Companies, offering front end or back end applications to tourism trade professionals ("Technological Partners"), or with marketing agencies, sales representatives, general sales agents ("Marketing Partners"), or with Tour Operators consolidating the products to offer an easier access to other B2B entities ("Consolidators").
- Adalte classifies the BUYERS described in the present Agreement by the industrial type of the BUYER (hereinafter referred as "BUYER types"):
. "TOUR OPERATOR", invited BUYERS acting as B2B resellers;
- The BUYERS of the Travel HUB are Adalte's customers, customers of technology Providers using Adalte technology to perform online bookings, customers of technology Providers connected to the API of Adalte, travel organizations connected to the API of Adalte, entities registered inside a MARKETPLACE.
- BUYER can controll his account and book the PRODUCTS via the CMS and/or the MARKETPLACES and/or the Adalte API (hereinafter referred as "Adalte APPLICATIONS")
- Any website, application and app used, rented or owned by BUYER with direct connection to the technology of Adalte and all MARKETPLACES is a Channel (all together hereinafter referred to as "Channels").
- If not differently agreed between the BUYER and the PROVIDER or between ADALTE and the PROVIDER, BUYER must send a proposal of connection, which has to be accepted by the PROVIDER, for having access to the PROVIDER's PRODUCTS, prices and contact data, and to perform bookings.
- Adalte classifies the PROVIDERS interested by the present BUYER Agreement as "PREMIUM", "API" and "ON DEMAND" PROVIDERS, as below described in the present PROVIDER Agreement and as briefly resumed here:
. PREMIUM PROVIDER: PRODUCTS are controlled via the Adalte CMS.
. API PROVIDER, search, booking and cancellation are performed via PROVIDER's technology. PRODUCT contents may be controlled via the Adalte CMS or via PROVIDER's technology. They are treated and must act as PREMIUM PROVIDERS, if not differently specified in this agreement or agreed between parties.
. ON DEMAND PROVIDER, temporary status for PROVIDER waiting to connect its technology via API or to renew the partnership with Adalte, fully managed by Adalte or accepting only inquiries.
- The relation is always direct between BUYER and PROVIDER, including as for example the payments for the PRODUCTS and the resolution of disputes raised between the parties.
2.2.1. buy PRODUCTS at the net rates defined by each PROVIDER;
2.2.2. pay the PRODUCTS by using the default Payment policies defined by the PROVIDER;
2.2.3. carefully read all PRODUCT and booking details and if available the "day by day" program, informing the retailer or the Travelers about all critical situations, including for example: supplement on site, services included and not included, meeting points, terms and conditions, cancellations policies and assistance on site;
2.2.4. (if needed) provide the travelers with the vouchers received or accessible through the CMS as the valid document for travelling or, if previously agreed with PROVIDER, generate your own travel documentation making sure that all information provided in the voucher made availbale by the Provider are correctly reported to the Travelers;
2.2.5. not unduly damage the PROVIDER's image and reputation and protect PROVIDER actions from unjustified attacks during interactions with travelers and possible retailers;
2.3. BUYER accepts to consider Adalte not responsible for all Data Entry and Booking Management operations, incorrectly performed or not performed on time, inside the CMS by Adalte when operating on behalf of any PROVIDER;
2.4. The TOUR OPERATORS BUYERS agree that their Company name and/or Logo:
2.4.1. can be displayed, together with a description of its business, in the BUYERS list page and other pages of Adalte MARKETPLACES and CMS;
2.4.2. can be included by Adalte in marketing actions or communications exclusively organized to promote the Travel HUB.
2.5. BUYER is responsible for the credentials used for accessing the - BUYER can controll his account and book the PRODUCTS via the Adalte APPLICATIONS and is requested to immediately contact Adalte in case of any fraudulent use.
2.5. BUYER accepts to use the Adalte APPLICATIONS only for the travel business purposes expressed in this agreement and in compliance with national and international laws and the regulations of this Agreement.
2.6. BUYER accepts to use the Adalte APPLICATIONS at his own risk.
2.7. BUYER acknowledges that it starts business relations with PROVIDERS and buys PRODUCTS from them at his own risk.
2.8. BUYER acknowledges that all the information inserted through the Inquiries, and eventually also chat, conference room and other tools for discussion included in the CMS and the MARKETPLACE cannot be previously checked or approved by Adalte.
2.9. BUYER has full responsibility for all services reserved and for all information provided about travellers during and after the reservation process, including for example the name of the passengers or the age of the children.
2.10. BUYER accepts to manage any complaints or inconvenience occurring to travelers, always favoring dialogue over contrast, as well as respecting the principles of common sense, maintaining constructive behavior and respecting national and international laws.
2.11. BUYER is responsible to provide Adalte with detailed information about each claim or issue which has been not satisfactory handled by a PROVIDER;
2.12. BUYER acknowledges that the Adalte APPLICATIONS, the handbooks and all the pertaining documentation are protected by copyright in favour of Adalte and will be then responsible for all the violations of such rights.
2.13. BUYER acknowledges that Adalte, for what concern the present agreement, operates only as the architect and the technology provider of the Travel HUB infrastructure and it is involved in the booking operations only if PROVIDER needs or contracted data entry and assistance service, but it never acts as an intermediary between BUYER and PROVIDER and it is not involved in the sales of PRODUCTS.
3. PROVIDERS:
3.1. BUYER is aware that access to the PRODUCTS of PROVIDER is granted only after PROVIDER accepts the cooperation proposal, which can be sent by the BUYER directly to the PROVIDER through the CMS or the MARKETPLACE. In case BUYER owns more than 1 Channel the request has to be repeated for each Channel.
3.2. BUYER, in some MARKETPLACES, may not need to send cooperation proposals to have access to the PRODUCTS of all or some PROVIDERS.
3.3. If not differently configured in a specific MARKETPLACE or for a specific PROVIDER, BUYERS are allowed to submit manual requests, called "Inquiries", to connected PROVIDERS when the PRODUCTS they need to book or quote are not published (FIT Inquiry), or for Leisure Groups (Group Inquiry) or for Meeting, Incentive, Congress and Events (MICE Inquiry).
3.4. BUYERS are requested not to change the recipient and the object of the emails eventually exchanged with PROVIDER, after sending an Inquiry via the CMS or the MARKETPLACE.
4. TRAVEL PRODUCTS:
4.1. The travel services become available to be published on the BUYER Channel or to be booked through the search engines of the MARKETPLACE, after the PROVIDER enables the connection.
4.2. PROVIDERS are requested to check the PRODUCTS loaded when Adalte performs the Data entry and Adalte performs random quality control checks when PROVIDERS make the data entry. The BUYER is invited to immediately advise concierge@adalte.com in case of PRODUCTS with possible incorrect information displayed.
4.3. BUYER submitting a FIT Inquiry and receiving a quotation by PROVIDER, is allowed to request the PROVIDER to add the newly quoted PRODUCTS to its inventory.
5. BOOKING MANAGEMENT:
5.1. CMS allows PROVIDERS to add all information needed for allowing a smooth booking online experience to the end-user. BUYER is invited to carefully read the messages appearing during the booking procedure and check that all critical information is correctly stated inside the booking and in the travel documents.
5.2. BUYER is required to make sure that any modification to PRODUCTS already booked, including for example accommodation or itinerary changes, is communicated to the customer, as soon as known.
5.3. BUYER is required to make sure that any travel document provided to the travellers respects the information confirmed at the time of the order or after the amendments agreed with PROVIDER and include the contact information and the languages available for customer support on site.
5.5. Vouchers are released following the rules defined by the PROVIDER and often the full payment is requested for receiving the travel documents; PROVIDER can also operate in voucher-less mode for some PRODUCTS. In any case, BUYER is invited to inform the PROVIDER if the travel documents received are missing information or need to be substituted for any reason.
5.6. After sending an Inquiry, if the quotation for the requested PRODUCTS has been accepted, BUYER is allowed to request PROVIDER to create a new booking or add the quoted service to an existing booking.
6. PROPERTY AND ACCESS TO DATA:
6.1. Adalte strongly believes in respect for the Privacy, so BUYER is invited to thoroughly read and understand the Adalte Privacy Policy, which intends to explain how we operate to protect the Privacy of personal and other data loaded by any registered partner inside the Adalte APPLICATIONS.
6.2. BUYER, every time accesses personal data of Travelers and contact data and logo of PROVIDERS, shall handle them only and exclusively in order to execute its work, and not with other aims, that could potentially harm PROVIDERS’ and/or Travelers’ and/or Adalte’ interests.
6.3. BUYER acknowledges that all information and contents related to the PRODUCTS are owned by the PROVIDERS.
6.4. BUYER acknowledges that the Adalte applications and all the agreements, the social media channels and material related to the Travel HUB provided by Adalte or its Marketing Partners are owned by Adalte.
6.5. BUYER's credentials and all the BUYER data available inside the the Adalte APPLICATIONS are always a property of the BUYER, who is responsible for them.
6.6. BUYER authorizes Adalte to access its account, for viewing and modifying a setting or the content of a booking, every time PROVIDER or BUYER request the intervention of Adalte.
7. PAYMENTS OF THE PRODUCTS:
7.1. The total amount of all PRODUCTS booked inside a Booking is always directly due to the PROVIDERS supplying the PRODUCTS.
7.2. All information about the payment methods and policies of the PROVIDER are accessible via API and/or sent by email and available in the CMS and in the MARKETPLACES, for each single booking.
7.3. BUYER is invited to make sure to perform the payments always within the due date, for the total amount including all bank fees.
7.4. PROVIDER or Adalte on behalf of PROVIDER can send payment reminders to the BUYER, for requesting the payment of any amount due to PROVIDER.
8. MARKETPLACE FEES FOR BUYER:
8.1. No Fee is applied to invited BUYERS accessing any MARKETPLACE and/or selling on their website using the technology of Adalte or of any technology Providers connected to the API of Adalte. However, If not differently agreed between parties, for direct API connection not operated via a Technology Partner the following fees apply:
- Una tantum set up fee: 2500 €
- Yearly Participation fee: 1500 €
8.2. Buyer can optionally enable the Adalte Pro by purchasing at least 1 million Euro of PRODUCTS per year or at the cost of 3000 € per year.
9. ADALTE LIABILITY LIMITATIONS
9.1. The General Conditions for using the CMS of Adalte describe the liability of Adalte regarding the use of the the Adalte APPLICATIONS by the BUYER.
9.2. The liability of Adalte regarding the Travel HUB operations is only limited to allowing the correct execution of the operations among PROVIDERS and BUYER and the resolution of any technical error, which is under its direct control.
9.3. Adalte, except for what stated at point 6.1, is never responsible in front of PROVIDERS or BUYERS or other third parties involved for:
9.3.1. any loss of profit or business;
9.3.2. any information related to PRODUCTS, including descriptions, prices, conditions or any other information which have been incorrectly loaded by the PROVIDER or Adalte when operating on behalf of the PROVIDER inside the CMS;
9.3.3. any operation or action or information related to Bookings incorrectly managed by the PROVIDER or Adalte when operating on behalf of the PROVIDER inside the CMS;
9.3.4. any late or missed Data Entry or Booking input, even if communicated by PROVIDER or BUYER;
9.3.5. any information about the PRODUCTS or the PROVIDERS.
10. MODIFICATIONS TO THE PRESENT AGREEMENT:
10.1. Adalte is allowed to modify the present Agreement by providing an immediate and detailed notice to the BUYER.
10.2. Modifications can also be deemed to be immediately effective.
10.3. BUYER, if not objecting or agreeing on different conditions with Adalte, accepts the introduced changes under the principle of “tacit approval".
10.4. Any fee amendment, stated after the signature of this Agreement or its Annexes, will become effective at least after 6 months from the detailed notice sent by Adalte.
11. EFFECTIVENESS OF THE PRESENT AGREEMENT:
11.1. After the signature of the present BUYER Agreement, it becomes immediately effective from the moment the BUYER makes its first action in the CMS or makes its first access to the MARKETPLACE.
11.2. This BUYER Agreement stays valid until the BUYER decides to conclude it.
11.3. In case Adalte notices any act, whether fraudulent or not, executed by the BUYER against the principles of the present Agreement, is free to suspend the BUYER from the Marketplace, at any time and without the duty of notice.
11.4. In case of illegal information or of repeated inaccurate or misleading information communicated, Adalte is allowed to suspend, at any time and without notice, the activity of the BUYER inside the Travel HUB.
11.5. Adalte has the right to conclude this BUYER Agreement only in case a suspended BUYER does not cooperate to accomplish, within 30 days from the receipt, with the requirements or the indications communicated by Adalte.
11.6. If the present Agreement is suspended or concluded and no contract is in place between parties, the PROVIDERS must guarantee the PRODUCTS already confirmed by the suspended or former BUYER and at the same time the suspended or former BUYER must perform all related payments on time.
11.7. If the present Agreement is concluded, BUYER remains chargeable for any fee due to Adalte and not yet invoiced.
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